At Moey Inc. Real Estate Co., we strive to provide exceptional real estate and consultation services. We understand that sometimes circumstances change, and you may need to cancel or request a refund. This policy outlines our refund and cancellation terms for all our services.
Refund Policy
Our policy on refunds and cancellations for real estate and consultation services
Last updated:
1. Overview
2. Service-Specific Refund Policies
Consultation Services:
| Time Before Consultation | Refund Amount | Notes |
|---|---|---|
| More than 48 hours | 100% refund | Full refund, no questions asked |
| 24-48 hours | 75% refund | 25% cancellation fee applies |
| 12-24 hours | 50% refund | 50% cancellation fee applies |
| Less than 12 hours | No refund | Full consultation fee charged |
Property Management Services:
Rental Payments: Rental payments are non-refundable once processed. Late fees and charges are also non-refundable.
Property Viewing Services:
- Free property viewings are subject to availability
- Paid property tours follow the consultation refund policy
- No-shows for scheduled viewings may result in restrictions
3. Refund Process
How to Request a Refund:
- Contact us via email at info@moey.inc or call (513) 279-2360
- Provide your booking reference number and reason for cancellation
- We will review your request within 2 business days
- Approved refunds will be processed within 5-10 business days
4. Non-Refundable Services
The following services are non-refundable:
- Rental application fees
- Security deposits (subject to lease terms)
- Late payment fees and penalties
- Property damage charges
- Completed consultation sessions
- Administrative fees
5. Special Circumstances
We understand that exceptional circumstances may arise. In cases of:
- Medical emergencies: Documentation may be required for refund consideration
- Natural disasters: Full refunds may be provided
- Service provider cancellation: Full refund or rescheduling offered
- Technical issues: Refunds may be provided at our discretion
6. Payment Method Refunds
Refunds will be processed using the original payment method:
- Credit/Debit Cards: 5-10 business days
- Bank Transfers: 3-5 business days
- Digital Wallets: 1-3 business days
- Cash Payments: Check mailed within 10 business days
7. Dispute Resolution
If you disagree with a refund decision, you may:
- Contact our customer service team for review
- Request escalation to management
- Submit a formal complaint in writing
- Seek mediation if necessary
Contact Us
If you have any questions about our refund policy, please contact us:
- Email: info@moey.inc
- Phone: (513) 279-2360
- Address: 4144 Hamilton Ave, Cincinnati, OH 45223
- CEO Direct: development@moeyproperties.com
- CEO Phone: +1-513-203-0666